Refund Policy
Your satisfaction is our priority. Learn about our hassle-free return and refund process.
Return Overview
At YONKO, we stand behind the quality of every product. If you are not completely satisfied with your purchase, we offer a straightforward return process within our designated return window.
Eligibility Criteria
To qualify for a return or refund, please ensure your item meets the following conditions:
- Item is in original, unworn condition with all tags attached
- Original packaging and accessories are intact
- Return request is made within 7 days of delivery
- Proof of purchase (order confirmation or receipt) is provided
Non-Returnable Items
Certain items cannot be returned due to hygiene and customization reasons:
- Items marked as "Final Sale" or purchased during clearance events
- Personalized or custom-made products
- Items that show signs of wear, damage, or alterations
- Gift cards and digital products
How to Return
Initiate Return Request
Contact our support team via email or phone within 7 days of receiving your order. Provide your order number and reason for return.
Receive Return Authorization
Our team will review your request and send you a Return Authorization (RA) number along with shipping instructions within 24 hours.
Pack & Ship
Securely pack the item in its original packaging. Include the RA number on the outside of the package and ship to our returns center.
Refund Processing
Once we receive and inspect the item, your refund will be processed within 5-7 business days to your original payment method.
Refund Timeline
Refund processing times vary based on your payment method:
Exchanges
We offer free exchanges for size or color variations on eligible items. To request an exchange, follow the same return process and specify your preferred replacement item. Subject to availability, exchanges are processed as a priority.
If your desired exchange item is out of stock, we will process a full refund instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for:
- Free return shipping at our expense
- Immediate replacement or full refund
- Priority handling of your case
Need Assistance?
Our customer support team is here to help with any questions about returns or refunds.